Definations
Company: JENGA KENYA ENTERPRISE Ltd, the service provider.
Services: All digital or offline services offered by the Company.
User: Any individual or entity using the Company’s services.
Support Line: 0734332210 for queries or issues.
Email : info@jengakenyamicrofinance.com
General Use of Services
Eligibility
– Users must be 18+ years old.
– Provide accurate information during registration/onboarding.
Account Security
– Users are responsible for safeguarding login credentials (PINs, passwords).
– Report lost/stolen devices or unauthorized access immediately to: Phone: 0734 332 210
Fees & Charges
The Company reserves the right to modify or introduce fees for its services.
Users will be notified of fee changes via email, SMS, or in-service notices.
User Responsibilities
Use services lawfully and not for fraudulent activities.
Report errors or disputes within 7 days via:
– Phone: 0734332210.
Company’s Rights & Limitations
Service Modifications
– Services may be updated, suspended, or discontinued without prior notice.
– The Company is not liable for:
- Technical failures (e.g., power outages, network issues).
- Events beyond its control (e.g., natural disasters, government regulations).
Termination
– The Company may terminate access for violations of these terms.
Complaints & Dispute Resolution
– All complaints must be directed to: Phone: 0734 332 210 .
– Unresolved disputes may be referred to Kenyan courts.
Amendments to Terms
– The Company may update these terms at any time.
– Continued use of services constitutes acceptance of revised terms.
Governing Law
These terms are governed by Kenyan law.